Refund policy

At Nicholas Stone, every gift is carefully curated and inspected before it leaves us. We want every recipient to enjoy their experience, and if something isn't quite right, we're here to help.

Returning Your Order

If you've changed your mind, you may return your order within 14 days of receiving it.

To be eligible for a return, your gift must be:

  • Unused and in its original condition.

  • Returned in its original packaging.

  • Complete with all items included in the gift set.

Damaged or Incorrect Orders

If your order arrives damaged, or if you've received the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A brief description of the issue.

  • Photographs of the damaged packaging and products where possible.

We'll work with you to arrange a replacement, exchange or refund as quickly as possible.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method. Depending on your bank or card provider, it may take several working days for the funds to appear in your account.

Return Shipping

Unless the item is faulty, damaged or sent in error, the cost of returning an item is the responsibility of the customer.

We recommend using a tracked delivery service, as we cannot accept responsibility for items lost in transit.

Personalised & Corporate Orders

Personalised products and bespoke corporate gift orders are made specifically for you and cannot be returned unless they arrive faulty or damaged.

If you have any concerns about a corporate order before dispatch, please contact us and we'll be happy to help.

Need Assistance?

If you have any questions about your order or need help arranging a return, please get in touch with our team.

We'll always do our best to resolve any issue quickly, fairly and with the level of service you would expect from Nicholas Stone.